Customer Forms / Certificates


W-9 Tax Identification Request Form

Tax Certificates and Exemption Forms

Customer Order Terms and Conditions

Cancellation, Modification or Expedition charges

Customer payment option instruction form

tw telecom W-9 (tax ID).

If you would like to place a PIC Freeze on your lines, please fill out the form at this link, then please call 1-800-937-7473 to submit.

Contact Information
Maintenance & Repair:
All Services
tw telecom 800-829-0420

Xspedius: 800-937-7473
available 24 hours

Security / E911 Contacts:
tw telecom 800-829-0420

Contact Your Local Sales Office:
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